There needs to be some element of magic and push back. Every turn has to show that the AI is getting closer to resolving your issue and has synthesized the information you've given it in some way.
We've found that just a "Hey, how can I help?" will get many of these customers to dump every problem they've ever had on you, and if you can make turn two actually productive, then the odds of someone dropping out of the interaction is low.
The difference between "I need to cancel my subscription!" leading to "I can help with that! To find your subscription, what's your phone number?" or "The XYZ subscription you started last year?" is huge.
Tickets are a very different domain though. Tickets are the easiest use case for AI (as you have the least constraints on real-time interaction), but reference cases in tickets have ridiculously low true-resolution (customer did not contact you about the same issue again).
The default we've seen is naive implementations are a wash. Bad AI agents cause more complex support cases to be created, and also make complex support cases the ones that reach reps (by virtue of only solving easy ones). This takes a while to truly play out, because tenured rep attrition magnifies the problem.
We're working on this problem at large enterprises, handling complex calls (20+ minutes). I think the only reason we have any success is because the majority of the engineering team has been a customer support rep before.
Every company we talk to has been told "if you just connect openai to a knowledgebase, you can solve 80% of calls." Which is ridiculous.
The amount of work that goes in to getting any sort of automation live is huge. We often burn a billion tokens before ever taking a call for a customer. And as far as we can tell, there are no real frameworks that are tackling the problem in a reasonable way, so everything needs to be built in house.
Then, people treat customer support like everything is an open-and-shut interaction, and ignore the remaining company that operates around the support calls and actually fulfills expectations. Seeing other CX AI launches makes me wonder if the companies are even talking to contact center leaders.
“Digging in on dying technologies” is an interesting framing.
There is no appetite for oil alternatives that would stop this from meaning the deaths of hundreds of thousands or more people.
The fact is there is no effective way to power a stable grid with modern renewables. Increasing the energy mix sustainably is great. But if people truly want to divest from oil and coal there number one issue right now should be how to onboard nuclear energy effectively. This has been true for decades at this point, but purist policies on the right and the left have left it completely unrealized or actively dismantled it.
Solar and batteries get cheaper to build and maintain every year (almost to an absurd degree, seriously, look at the charts for the past 2 decades), while nuclear stays the same price.
That's not to say that nuclear power is bad to have, but there's an extremely obvious trajectory here of cheap battery-backed solar everywhere, with few regulatory hurdles and obvious incentives for people to have their own mini solar systems and batteries that take load off the larger grid.
We can debate how much nuclear is needed, but renewables can do a lot, and just hoping that AI will bring nuclear fusion in 5 years is not a great strategy
It's still not true for any complicated extraction. I don't think I've ever shipped a successful solution to anything serious that relied on freeform schema say-and-pray with retries.
It is really no different than having drug dealers set up shop on your corner and sharing footage with police. You have people who are likely committing criminal activity (multiple crimes in the day laborer case) and are sharing footage with the relevant authorities.
The politicization of enforcement doesn’t change that as a business owner I would not want to own the location people facilitate illegal transactions.
In your world view immigrants working jobs you find beneath you is the same as someone selling drugs?
> likely committing criminal activity
You understand that exploiting day laborers to circumvent labor laws puts the, mostly civil though vanishingly rare criminal, liability on the employer rather than the employee, right?
We use laws rather than your own personal hatred of immigrants to define criminality.
I’ve done landscaping, home repair, fence construction, outdoor painting. My family still actively does. I don’t find them beneath me.
Working under the table without work authorization is actually spectacularly illegal as an employer and employee. Tax evasion is also spectacularly illegal as an individual.
Killing a comment that links to dot gov sources about undocumnteds' being protected, rather than prosecuted, by labor law and showing immigrants pay taxes is fascinating indeed.
"A new study shows that undocumented immigrants paid nearly $100 billion in federal, state and local tax revenue in 2022 while many are shut out of the programs their taxes fund."
The reason it’s dead is these are completely irrelevant and you aren’t having a conversation, you’re taking a pulpit.
California does not dictate federal labor law and I’m sure that you already know that. Your arguments are bad and aggressive.
You’d have way more influence and agreement if you argued about immigration processes as a whole (“why are these people with jobs not given visas already?”) than these contrived obviously ridiculous and irrelevant excerpts.
You’re arguing with me like I won’t actually think about what you say, which is the “not the HN style” comment I gave you before. I will.
You seem to not be reading anything I’m saying. I have family that works for legally operated blue collar businesses.
The difference is engaging in criminal activity.
Your arguments are spectacularly lazy so I’ll ask you to show me where people not authorized to work in the country have no legal liability if they choose to work in the country.
I don’t really know what’s ruffled your feathers so much here, but this isn’t really how HN operates. It seems like you got a bit flustered when the “you’re a bad rich person” argument didn’t work, and now you’re just flailing wildly.
Killing a comment that links to dot gov sources about undocumnteds' being protected, rather than prosecuted, by labor law and showing immigrants pay taxes is fascinating indeed.
"A new study shows that undocumented immigrants paid nearly
$100 billion in federal, state and local tax revenue in 2022 while
many are shut out of the programs their taxes fund."
I always thought having day laborers chilling in Home Depot parking lots was a net positive thing for the store and a bit of an untapped potential. Companies pay a lot of money to insert themselves in the hiring stream, and here is Home Depot as the defacto meeting point for a substantial amount of economic activity. Surely a more intelligent and less frightened company could make something positive out of this.
But that's what you get with a fear-based political leadership. ICE targets day laborers not because of the horrible damage they do to the US economy, but because they have been selected as the scapegoats du jour.
How can an intelligent company make money from illegal activity in your opinion? Day laborers hang in the parking lot because they can't work legally, if they could then they could use HD's contractor portal and bid on jobs there.
Vitamin D supplements don’t work consistently across different populations. Very few (~10%) of people can absorb dietary vitamin D. If you aren’t some form of Northern European, you probably need to take at least 10 times the daily recommended dose of vitamin D to influence your levels significantly.
Don't most people who take supplements just take 10X the RDA? It is still a tiny amount of supplement that is safer and costs a fraction of the indoor tanning or traveling often to somewhere with adequate Sun.
I’ve never talked to someone supplementing vitamin D who was aware at all.
I think that the correct approach would be start at 10x vitamin D with baseline bloodwork and adjust dosage from there.
But yeah I’m in the camp of “sun is good for you, in most cases.” I would be very unsurprised to find that there are precursor hormones released beyond vitamin D that impact efficacy. We don’t really understand the endocrine system very well.
I think that because we can see and understand the dermatological effects we overly weight them. Anecdotally older people I know who have not avoided the sun seem much better off mentally and physically, but I think because there isn’t a measurable reason we’re aware of, we completely discount any benefit.
We've found that just a "Hey, how can I help?" will get many of these customers to dump every problem they've ever had on you, and if you can make turn two actually productive, then the odds of someone dropping out of the interaction is low.
The difference between "I need to cancel my subscription!" leading to "I can help with that! To find your subscription, what's your phone number?" or "The XYZ subscription you started last year?" is huge.
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