If you want to split hairs, it seem that Anthropic has support as a noun but not...

furyofantares · 2026-01-22T21:26:09 1769117169

I mean the comment says they literally don't have support and also complains they don't have a support bot, when they have both.

https://support.claude.com/en/collections/4078531-claude

> As a paid user of Claude or the Console, you have full access to:

> All help documentation

> Fin, our AI support bot

> Further assistance from our Product Support team

> Note: While we don't offer phone or live chat support, our Product Support team will gladly assist you through our support messenger.

swordsith · 2026-01-23T21:34:31 1769204071

I would think on his suspension and refund he would not have access to that support channel anymore?

furyofantares · 2026-01-24T14:30:19 1769265019

I would think so too.

If their support is bad and you can get cut off from it with no recourse, is that a good reason to supply our fellow HN readers with misinformation based on rumor? We should just say false things to each other and it's OK as long as they're bad things about the right people? That is certainly how a lot of the internet works but I have higher hopes for us here.

We can just say "their support is bad and you can get cut off from it with no recourse" without also supporting misinformation.